Effective solutions for the legal sector
Complaint Handling
Webinar 1: Creating an effective complaint procedure (Price £100)
Complaints to the Legal Ombudsman (LeO) are increasing and the SRA is tightening its' rules on how law firms should handle complaints. Join us for valuable insights on this practical, focused webinar.
What you'll learn
- Why complaints are on the increase
- Identifying some of the key challenges faced
- Practical steps to consider when setting up a complaint process from scratch
Who is this webinar for?
- Practice/Office Managers,
- Sole Practitioners
- COLPs, Risk/Compliance Managers
Staff Inductions
Webinar 2: Great staff inductions for law firms
(Price £100)
You never get a second chance to make a first impression, so make it count.
What you'll learn
- The key components of an induction programme
- How to bring these elements together to create a fresh and and engaging programme that will give your new hires a great welcome to your business.
Who is this webinar for?
- Practice/Office Managers, HR personnel
- Sole Practitioners
- Administrative/support staff
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